Support

If you have a question or a problem with the app, please email us at admin@playmong.com. In the app, you can also tap “Contact us” on My Page.

Including the following helps us help you faster:

• ·Your device model and operating system version (for example, iPhone 15, iOS 26)
• ·The app version (shown at the bottom of My Page)
• ·The name of the room where the problem happened, and what you were doing

Your progress is saved only on your device. There is no sign-up, so nothing is backed up to a server, and your records cannot be moved if you delete the app or switch devices.

Tap your friend’s face in the top-right corner of the room to see a hint. Hints are free, and the number of hints you use is shown in your escape record.

Yes. Every room is included in the app, so you can play anywhere without the internet, even on a plane.

No. Only the time you took and the number of hints you used are recorded.

The app follows your phone’s language. Tap “Language” on My Page to open the settings, and change the app’s language under PlayEscape in your phone’s settings.

PlayEscape does not collect personal information. For details, please see the Privacy Policy.